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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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With Mother’s Day right round the corner, now is the perfect time to put together your Mother’s Day packages, display gift-worthy retail products and promote what’s going on in your salon.
Salon Retail
Stock items that will appeal to your clients as great gifts for Mother's Day. Always remember, eye level is buy level. Display all retail products in clear view, neatly with labels facing outwards. Use salon signage to promote them, saying something like ‘ideal gifts for Mother’s Day’ or ‘Gifts your mum will love.’
Create gift bags by grouping together several products in attractive packaging. For example, hand cream cuticle oil and a nail polish. Read more on how to sell more retail products.
Don’t forget to promote your gift cards in your salon, marketing materials and social media. They are a simple but effective way for clients to treat their mums while giving them a choice of treatments. They are also upfront payment for you so make sure you stock plenty and keep a stack in clear view where you take payment, as well as promoting them on your website and social media.
Marketing
Don’t just run Mother’s Day promotions on the 26th March, celebrate the occasion all month to make the most of this lucrative event. Email your client database to let them know what’s going on and that your salon’s a one-stop-shop to get everything they need to spoil their mum.
On all marketing materials and social media, use language to tempt buyers with a focus on pampering, spoiling, indulgence, relaxation and luxury.
Promote your Mother’s Day treatments and retail products on social media, but to avoid constant selling irritating your followers, also post content that would interest them, such as pictures of retro hair styles or getting them involved by sharing memories of their mums or with a competition to win a free/discounted Mother’s Day treatment. Keep it lighthearted and engaging. Don’t forget to also advertise what’s going on in your salon on your windows, as well as your website, email marketing and flyers.
If your client base is predominantly women, consider partnering up with a local business with male clients, but not one of your competitors. For example, a nail salon could partner up with a barbers. This way, you can promote each other’s offers in salon and on social media.
Great Gift Guide
Here's our top retail product picks:
Gellux PROpolish 15ml: Lasting for up to seven days, PROpolish gives clients the flexibility to change their colour whenever they please. This new range is an easy two-step system of colour and then gloss – no need for base coat as the formula is made to prevent staining.
Patisserie De Bain Hand Cream Gift Set: Yummy trio of 50ml Strawberry Cupcake, Cherry Pie and Cranberries & Cream hand creams is a sweet treat for the senses and the skin.
Beauty Pro Collagen Mask 23g: Anti-aging formula combats fine lines, wrinkles, sun damage and dull skin,leaving skin soft, supple and with a youthful glow. Simple cleanse, apply the mask to the face then lie back and relax for 15 minutes. Available in Rejuvenating, Nourishing Brightening and Detoxifying.
Argan Plus+ Duo Gift Pack: Treat your mum to the hair of her dreams! Contains Unique ‘10’ Treatment 118ml and Luxury Oil 60ml. Argan Oil, Hemp Oil and 12 different botanical extracts go into this lightweight leave-in Unique ‘10’ spray that gives incredible hair every time by detangling, moisturising, strengthening, protecting, preventing split ends and controlling frizz. Luxury Oil Treatment softens and hydrates hair, controlling frizz, and reduces drying time by up to 50%.
Kaeso Mandarin & Mint Foot & Leg Lotion 250ml: A deep moisturising and soothing lotion for sore, tired feet and legs. Menthol and peppermint cool and refresh, grape seed helps to condition the skin and mandarin revitalises. Skin is left ultra-soft, soothed and moisturised.
When it comes to being a hair or beauty pro – freelance or salon-based – social media offers your clients a window into your creations, how you work and how popular you are.
At Capital we consider ourselves partners in your business and that doesn’t stop at delivering you hair and beauty supplies. Helping you grow your business is high on our agenda, so for our latest instalment of our ‘Time to Improve’ series we’ve compiled a list of the 8 best ways to attract new clients to your salon or your freelance hair, nails or beauty business.
Social media is great for building a better relationship with your clients. However, it’s still important to be aware of how social media can have both positive, and negative effects.
Read our guide to help your salon have ‘the daddy’ of all Father’s Days by reaching a new market, promoting your treatments for men and turning gift sales into regular clients.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.