Frequently Asked Questions

Yes, as long as all items are in stock and tomorrow is a working day. We must also receive your order by our order cut off time (Monday to Thursday). Our next working day delivery service is available to all parts of mainland England, Wales and Scotland (excluding Rural Scotland). Please note that we dispatch parcels on a 'next day' service however next day delivery cannot be guaranteed as goods are delivered by a courier company on our behalf. Please note that the next day delivery service is not available during sale periods, for more information please see our delivery page.

Once your order has been processed you will receive an email with a courier tracking link. For more information on next day delivery and whether your order qualifies, please click here.

There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.

To save on paper, all invoices can be found in your online account. Just go to 'Invoices' in the 'my account' section of the website. Here you will be able to view, save and print your invoices when needed.

Just use our stock checker to locate your nearest store with the items you need. As soon as you complete your order, your chosen store will start picking your items and notify you once it is ready to go. You can then collect your order at a time that is convenient to you – Your order will be held at your selected store for 3 days. Just visit our store page to check opening times, contact details and directions. For more information, please visit our Click & Collect page.

Unfortunately once an order has gone through on our website we cannot add or amend items.

Payment in full is required to be made by any of the following credit/debit cards: Visa (Credit/Debit), MasterCard (Credit/Debit), AMEX (UK Only) and PayPal through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.

You will need to contact your bank if you are having issues getting the payment to go through.

Free Delivery applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.

For more delivery information, please visit our Delivery Information page.

Next Day Delivery applies to UK Mainland orders placed by our order cut off time Monday to Thursday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

For more delivery information, please visit our Delivery Information page.

Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 6 weeks for the furniture items.

For more delivery information, please visit our Delivery Information page.

We use a courier service to deliver all of our parcels. Whilst this maintains a high level of service, unfortunately courier companies are not able to offer a flat rate for all UK destinations. Due to the types of products we sell we’re unable to send parcels via Royal Mail.

For more delivery information, please visit our Delivery Information page.

If you have already placed your order you will be given the opportunity to change your address once you receive tracking details from the courier. There will be a link where you can leave delivery instructions or choose an alternative address.

You will be sent tracking details from the courier via email/text message. Tracking information will only be sent once the parcel has been dispatched and collected by the courier.

Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions.

For more information, please visit our Returns Information page.

In this instance, please send images of the damaged or faulty item to us with your order number so that we can look into the issue for you. If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.

For more information, please visit our Returns Information page.

Online order returns cannot be processed in-store without prior authorisation. Please contact Customer Services so that they can check with the store on your behalf.

For more information, please visit our Returns Information page.

Yes, all prices on this website are trade prices.

We do not produce a catalogue of our products as they are all listed on and ordered easily via our website (online catalogue). This helps us to ensure all information and products on our site are correct and up-to-date.

You'll need to visit your local store with identification and proof you're qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.

No, Privilege Points can only be issued and redeemed when shopping in-store.

If you want to know when our next one is then please follow us on social media or sign up to our emails. If you already have an account with us then please check your contact preferences online to make sure you are receiving updates. For more information, please visit our VAT Free Sales Explained page.

You can change your address details in the 'My Account' section, just click on 'My Address Book'.

Yes, please increase the quantity to 2 and 50% discount will be applied on these items.

Click the 'Forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).

Please make sure the passwords you entered match

Password must conform to the password policy:

Minimum of 8 characters. Must include at least 1 upper case, 1 lower case & 1 numeric character

Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website.

New online customer:

• Just enter the email address into the ‘Create an online account’ field on the login/register page.
• Then enter your details and click register.

Store customer with an email address on their account:

• Just enter the email address into the ‘Create an online account’ field on the login/register page.
• You will then be sent an email (check your inbox) with a link.
• When you click the link you will be bought back to the registration page with all your account details pulled through.
• You just need to create a password, click register and you can start shopping.

Store customer without an email address on their account:

• If you do not have an email address on your store account, please contact Customer Service with all of your account details so they can link your email address to the account.

• Please click on the ‘Forgotten your password?’ link on the login/register page, then enter your email address. If you have an account with us under that email address, you will then receive an email with a link to create a new password.
• If you have done this and not received an email please check the email address you are entering is correct. We will only send an email to valid email addresses linked to an account.
• If you are still having issues trying to login please try another device or try again later, as you may have locked your account by entering your password incorrectly too many times.

To view the college kits available to you, you must have registered a Student Club account with us, using your college code. If you are already registered, you must be logged in to view the kits.

Your college will provide you with your college code to use when registering for Student Club on our website. If you have not yet received a code, please contact your college directly.

In order to place an order, you will need a college code, shown on the order form given to you by your college. If you don’t have an order form, you won’t be able to proceed with your order. Please contact your college to request a copy of your order form. 

Please allow up to 14 days for delivery of your student kit. All kits are built to order and processed in date order. 

Unfortunately, we aren’t able to make any changes to the contents of your student kit, which has been chosen carefully by your college. 

Please refer to the student order form issued by your college.