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Contact Us
Welcome to our Contact Us page, here you can find a variety of ways to get in touch.
Please visit our FAQ page to find answers to our most commonly asked questions here. Can't find the answer you're looking for? Our Customer Service team will be more than happy to help.
Frequently asked questions
Do I need to be a professional in the hair or beauty industry to shop with Capital Hair & Beauty?
Welcome to Capital Hair & Beauty! As a trade-only supplier, we are dedicated to providing high-quality products to professionals in the hair and beauty industry.
In order to make a purchase from our website, you must be qualified in the hair or beauty profession and competent in using the products you are purchasing. Please note that we will not be held responsible for any injury or damages that may occur as a result of using our products.
To shop in one of our stores, you will need to provide proof of your professional status in the hair or beauty industry, as well as a valid form of identification. Acceptable forms of proof include a salon business card and a letter from a solicitor or accountant, a third-party insurance certificate, a course completion certificate, a student enrolment letter stating course dates, a trade reference or buying card from another hair and beauty trade supplier, or a business cheque book or business credit card. Acceptable forms of identification include a driving licence, a utility bill, or a passport.
If you have any additional questions, please visit our trade-only FAQ page for more information.
Can I make changes to my order after it has been placed?
Unfortunately, it is generally not possible to make changes to an order after it has been placed. This is because most orders are processed almost immediately and our systems are not set up to allow for changes to be made once an order has begun processing.
If you need to make any changes to your order, please contact our customer service team by phone at 0330 094 0450 as soon as possible. They will do their best to accommodate your request, but please be aware that it may not always be possible to make changes to an order once it has been placed. We recommend double-checking your order before placing it to ensure that it is correct and contains all of the items that you need.
What should I do if I am missing an item or if a product has arrived damaged?
We apologise for any issues you may have experienced with your order. If you are missing an item or if a product has arrived damaged, please contact our customer service team by phone at 0330 094 0450. They will be happy to assist you in arranging for a replacement to be sent out to you as soon as possible.
In most cases, we are able to dispatch a replacement next day, as long as we are notified by 2:30pm and subject to stock availability. Please have your order number ready when you call so that we can quickly and easily identify your order and resolve the issue for you. We strive to provide the highest level of customer service and satisfaction, and we will do our best to ensure that your issue is resolved as quickly and efficiently as possible
I have a VAT-free discount, but I'm still being charged VAT. Why is that?
VAT, or value-added tax, is a tax applied to the sale of goods and services in the United Kingdom. During a VAT-free sale, we offer a discount on our products to make up for the cost of the VAT that would normally be charged. This means that the final price you pay is the same as the normal selling price of the product, but without the VAT added on.
For example, if a product normally sells for £100.00 (excluding VAT), the total you would normally pay is £120.00 (including VAT). During a VAT-free sale, we discount the price down to £83.33 (excluding VAT), so the total you pay is £100.00 (including VAT), which is the same as the normal selling price but without the VAT.
It's important to note that while VAT is not charged during a VAT-free sale, the law still requires that VAT be collected and reported to the government. However, the discount we offer effectively covers the cost of the VAT. We hope this helps to clarify how VAT-free sales work. If you have any additional questions, please don't hesitate to get in touch.
To find out more about our VAT free sales, please click here.
Email or Phone
Please have your order reference number to hand if you're contacting us regarding an order you've placed.
Click to email: customerservice@capitalhb.co.uk - please note we are currently experiencing a high number of enquiries. If you're query is urgent please call or chat with us.
Phone
Click to call: 0330 094 0450 (please see opening times below)
Please contact your local store with any queries related to in-store purchases & course enquiries.
Chat with us
Click the button below to chat with us, if we’re unavailable you can leave a message and we’ll get back to you when we return.
Customer Service Opening TimesMonday: 9am - 5pm Saturday - Sunday: Closed Please note we are closed on Bank/Public Holidays - leave us a message and we'll come back to you as soon as we can.
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Training courses
If you have questions about a training course you've booked with us, you may find the answers you're looking for on our Training Course FAQs page. This page provides answers to many of the most common questions we receive about our courses.
If you don't see the answer to your question on the FAQ page, or if you have a more specific or detailed enquiry, you can contact the store where you booked the course. You can find the contact details for your store using our store locator. Our team at the store will be happy to help you with any questions or concerns you may have about your course.
We hope this information is helpful, and look forward to assisting you with any questions or concerns you may have about your training course.
Furniture & equipment
Do you have questions about salon furniture? Visit our Furniture FAQ's.
At Capital Hair & Beauty, we understand the importance of high-quality salon furniture for creating a comfortable, welcoming environment for your clients. Our team of experts are well-versed in the latest trends and technologies in salon furniture and can provide expert guidance and recommendations to help you find the perfect pieces for your business.
Whether you're looking for stylish chairs, wash units, cutting-edge styling stations, or durable reception desks, we have a wide range of options to suit your needs and budget. We also offer custom furniture solutions to help you achieve the exact look and feel you want for your salon.
To get in touch with our furniture specialists, please fill out our Furniture Enquiry Form above. We will be happy to answer any questions you may have and help you find the perfect salon furniture to suit your needs.
College Services
For all queries regarding college kits, please contact College Services (previously known as College Kits Direct)
Tel: 0116 284 7022
Email: info@collegekitsdirect.com
Website: collegekitsdirect.com
College Services are part of the Capital Hair & Beauty group.
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