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This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.

CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.

CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21^st May 2018.

What personal data will be processed?

When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.

Other information we collect

We may collect technical information regarding the type of electronic device used, such as the make and model, operating system, internet browser and also which pages of the site are visited and for how long. This is statistical data about our users' browsing behaviour and does not identify you personally. Debit/credit card details are entered on secure pages hosted by our payment service providers, whether this be Secure Trading or PayPal, this data is stored securely on their servers, we do not have access to this. Where card details are given for payment processing over the phone, we do not record or store these details.

We also use CCTV in our stores for the security of our employees and customers.

How will we process data?

Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.

Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.

We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.

Who will process data?

Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.

We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.

Why are we processing data?

We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.

When will data be processed?

This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.

Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.

Unsubscribing from marketing communications

To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.

Right to access your data

You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.

This policy was last updated on 23rd May 2018

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Top 10 SS19 Essentials

Yes, we know it's only January, but there's nothing wrong with looking ahead at what's in store for SS19, is there? We have the Top 10 Essentials that are a must have for this year!

1) Fanola Styling Curl Cream
If you haven't checked our Fanola's styling range yet, you're missing out, and we guarantee you're bound to be just as obsessed with this Curling Cream as we are! It keeps curls defined and separated and definitely not crispy!

2) L'Oréal Source Essentielle
Trust us, this range is going to be featured on many a hair bloggers' Instagram in 2019. With 80-90 percent naturally derived ingredients, the new Source Essentielle range offers a bespoke touch and consists of three shampoos and three balms. Choose from daily, nourishing or delicate shampoos, and balms that give radiance, daily detangling or much-needed nourishment. Did we mention they smell amazing too?

3) The Manicure Company
If you're looking for a nail brand that ticks every single box when it comes to colours, formulations and more, then make sure you invest in TMC for 2019.

4) OSiS+ Mattifying Dust Powder
This was one of the first mattifying powders to hit the pro market, and there's a reason it's in our top 10. For ultra-matte, strong styling, this is your best option. Plus it's super long-lasting, offering up to 24 hours of control.

5) Fanola Styling Tools Hairspray
When you need to call in the big boys, this is the hairspray for you. With strong hold but super light, this hairspray fights frizz and keeps hair protected from styling tools heat.

6) Bed Head For Men Mo Rider
Regardless of whether beards are on the up, or down, more and more men are playing with their moustaches! This firm hold wax ensures their upper lip has never looked better.

7) Dr. Paw Paw Hair & Body Wash
Dr. Paw Paw's balm is a big hit here at Capital HQ, so we're definitely excited to try out this multi-purpose hair and body wash. Made for all skin types it utilises the nourishing powders of papaya, olive oil and coconut oil.

8) ghd Gold Styler
For clients who want sleeker, smoother, healthier-looking hair, this is the perfect solution. Featuring next generation heat sensors, these straighteners really are the gold standard when it comes to styling.

9) Sutra Ionic Hand Dryer
With Sutra's Ionic Infrared Blow Dryer, infrared heat penetrates the hair strand deep inside the hair cuticle, heating from the inside of the hair shaft out, while protecting the outer layer of hair. It's magic basically.

10) Crazy Angel Golden Tease Gradual Tan
Enriched with Bearberry, Shea Butter and Vitamin E, this is the perfect way to start building up a healthy glow of colour before the sun decides to make an appearance.