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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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This Summer we're looking ahead to building a more sustainable future. We spoke to three salons to find out what they're doing to make their business more sustainable and responsible. First up, Karine Jackson.
We caught up with London-based salon owner Karine Jackson, who credits her long-term commitment to sustainability to her childhood in Australia. That commitment has led to Karine's salon becoming London's first certified sustainable salon.
Your salon has always been known for it's use of organic colour products, but what made you fully focus on going sustainable?
Growing up in Australia in the eighties, we went through a water drought - an 11-year drought. So as a kid, we had to recycle everything. We just didn't have the resources. They've probably had worse droughts since, but they now have the resources.
I remember when I first came to the UK, 27 years ago, and recycling was non-existent. I couldn't believe it! In Australia we would have a waste bin, a recycling bin, so it was drummed into me. Today, water wastage really bugs me. I really try and explain to my team, so that they don't just think we're trying to save money! I try to educate them on the fact that, the more water we use, the more space we have to create to store it, which means displacing wild life, removing forests, so these reservoirs get bigger and bigger. If my team understands why we're doing something, they're far more likely to get on board. This message is not new to my team; I've been saying it for years.
What are the main forms of waste that the average salon produces?
Colour! Cotton wool, things like that - they all get mixed together and can create a kind of fur ball. We did an experiment a while back to see how much colour we wasted. We made sure the team could see and we've all since made a lot more effort, and many of the staff end up taking this way of thinking home.
What's the biggest challenge you've faced?
My local council of Westminster! It's just not good at recycling. Other areas like Hackney are so good - you can recycle anything - but here, if you put one thing in the wrong bag, they just won't take it away.
What other tweaks can salons make to save resources?
Use eco towels to clean up after you've used them on clients rather than chucking them straight in the bin. Honestly, switching to Easydry Towels has hlaved out water and electricity bills. Using these towels also frees up time, as no-one needs to fill up the washers and dryers. These towels also make great additions to your compost heap as they break down over time.
Turn the electricity off, use LED lightbulbs. Don't keep the lights on overnight. Our new thing is focusing on plastic - it's everywhere. We're slowly trying to change. We won't be doing water bottles anymore; instead we'll supply filtered water alongside glasses that can be used over and over. If clients want sparkling water, we'll offer it in cans over plastic.
What advice would you give to the manufacturers of hair and beauty products?
Stop using so much packaging! I saw a hairdryer the other day, packaged in so much plastic; it really wasn't necessary. The message needs to come from the product companies - they need to step up.
If you want to know more about Sustainable Salon Certification, visit ecohairandbeauty.com
Hair salons could play a huge part in reversing the damage that plastics and other waste products have done to the environment. Perry Patraszewski, Director at Blue Tit London shares his eco salon tips.
Australia is often light years ahead when it comes to taking care of the environment; here creative director of Sydney-based Royals Hair, Mary Alamine, shares their commitment to sustainable practices.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.