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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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Patch Testing - What you need to know ahead of reopening.
There’s been a lot of confusion surrounding allergy tests and patch tests here in the UK; read on to find out the facts ahead of April 12th.
Why it’s happening
Since the emergence of Covid-19 there has been some coverage of hairdressers reporting an increase in allergies amongst clients who have had the virus. What that could mean, is that if a client hasn’t had a ‘recent sensitivity test’ and goes on to develop a new, potentially life-threatening allergic reaction to hair colour, the hairdresser could face legal action.
The National Hair and Beauty Federation (NHBF) has urged salon owners to stay vigilant of a heightened reaction to the chemicals in hair colour, as there has been some talk of patients having ‘Long Covid’, due to the immune system remaining ‘over-stimulated’ for several months, even though the virus is no longer a threat. However, there is currently no scientific evidence to back up these claims.
Why it’s difficult What this concern means is that patch tests are more important than ever before – but with hairdressers not being able to open until April 12th earliest, many salons and colourists are worried about what to do. How can you test your clients when you can’t actually open your doors yet? And how about those clients who travel miles to see you? There are solutions on the way; for instance Colourstart has had to change its status from a cosmetic product to a medicine, because the Medical Regulatory Health Authority (MHRA) recognised that normally, when an allergy test takes place, it is within a medical setting, given by a doctor.
As it is now a medicine, Colourstart (which is now available as an app, called Colourstart Passport) can be posted out to the client but has to be paid for by the client. There are also other brand solutions emerging so if you’re undecided, keep investigating, or, once you’re reopened, invite the client in for an Allergy Alert Test (AAT).
Industry expert Debbie Digby-Smith, CEO of Passion4Hair, recently offered advice to colour specialist and owner of Not Another Salon, Sophia Hilton, on an Instagram Live, saying there’s been a lot of ‘white noise’ on the subject. The main emphasis of their conversation was that businesses and self-employed hairdressers need to be responsible for themselves, and should not get distracted; “every business must have its own skin-testing policy that must be covered by insurance.
“For example,” said Debbie: “Colourstart is a protocol, NHBF have a protocol, and some colour houses have a protocol…that needs to be indemnified by insurance, backed up.”
Both Sophia and Debbie stressed that all businesses must contact their insurers. For Sophia, the next step is inviting people in for skin testing on April 12th. She will be offering a service called Cut and Consult; where the client comes in for the cut, and while they’re receiving the service, the stylist will talk them through all of their colour options and prices and then administer the AAT. This is a great idea for anyone who’s feeling nervous and anxious to get money in the till again.
Make it easy You might find that opening outside of normal hours will allow you to take in the influx of tests and consultations ahead of the client booking but do ensure that all tests are carried out at least 48 hours in advance. You can also consider pre-consultations online, once you are officially reopened. This should cut down on time and allow you to ascertain exactly which tests need to be carried out.
Sophia also said that she has spoken to her own insurer to let them know she would be going back to her manufacturer’s instructions and wanted to check that they would approve. She was told: “Whatever you decide to do, it’s document, document, document. So, document that you’ve spoken to me and had that sign-off, document that you’ve spoken to your manufacturer and had that sign-off.”
Debbie agreed and said that until the testing options become clearer, it’s crucial for each business and self-employed hairdresser to check in with their own insurers. It’s also expected that these tests will be encouraged for barbers and beauty therapists.
Fine print The main changes you need to be aware of are;
· You must carry out an allergy test on existing clients every six months (previously 12 months)
· You must keep a written record of each test for at least six years. Each written record must be signed by the client.
Consultations are not only a legal requirement before treatment, but also an opportunity to discover what your client wants, along with possible contraindications, and achieve the perfect end result.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.