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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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Summer is here! Otherwise known as your busiest season! Your clients will be looking to you for their pre-holiday pamper, to ensure that they feel their very best for their vacation. Read on to discover how to keep your clients 'holiday happy'.
As well as giving your clients bespoke in house treatments in your salon, why not let them feel like the pampering continues during their holiday. A great way to give your clients the best of both is to set up holiday pamper packages. Offering a package that includes a saving and a product to go home with, will no doubt entice your clients to get booking!
Here are a few ideas for some holiday-friendly packages (for salons and hairdressers)
Book a manicure and pedicure and get a free back neck and shoulder massage or 2 nail polishes.
Book a full head of highlights and get a free head massage and hair product to suit your hair.
If you and a friend book a wash cut and blow-dry, receive a free hair product bespoke to the needs of your hair.
Book a full leg wax and receive a file and paint for free.
Clients are more inclined to purchase once they have had a treatment too. Here are some ideas of holiday products to stock so your clients can get spend-happy before they jet-set:
TIGI Queen Beach Salt Spray - TIGI Bed Head Queen Beach Salt Infused Texture Spray is a fast dry spray which will leave your hair with long-lasting body and a beachy texture for the ultimate surf babe look!
Dr Paw Paw - The multi-purpose balm with natural fermented Paw Paw has got everyone talking! For lips, skin, hair and beauty finishing, cuticles and nails. What more could you want! And at 25ml it's the perfect hand luggage companion.
Crazy Angel Self Tan- Your clients will be bikini confident armed with one of these. It also comes in different strengths so stock them all and everyone will be happy.
And don't forget about your male clientele! These days men aren't afraid to spend money on their appearance and it is becoming more and more popular to find men in salons. Think about similar holiday packages you could offer them. It might be a good idea to offer more 'You and a friend' packages to encourage the men in who aren't as salon savvy.
Here are a few suitcase-friendly products to send your male clients away with:
Barber Pro Cooling Post Shave Mask – A miracle in a pack! Simply place this mask over the face and neck after shaving to help firm skin and leave you with a natural, youthful glow.
IQ Intelligent Hair Clay – A fragrant moulding clay for versitle styling, with a natural looking hold and matte finish.
American Crew Grooming Spray- An incredible flexible product with many benefits! Conditions and moisturises hair, whilst adding shine and protection from UV rays.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.
The elegance of classic tennis attire inspires the #tenniscore trend. Think preppy polo tops and crisp cottons, to quintessential tennis whites. The sporty nails trend has inspired people to play with their fashion and accessories,
You can’t deny the excitement of summer – smiles are wider, days are longer and your clients just want to feel good. Check out our update on the tanning and waxing trends you’ll need to stay ahead of to deliver exactly what your client wants.
We know that we’re forecasted to have a short and sweet summer, but that doesn’t mean that your tanning clients have to deal with a short-lived colour boost. Here are our top tips to a longer-lasting glow.
