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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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When Samantha Fitzgerald and Vicky O’Neil wanted to give their salon a lighter, cleaner look, they visited us! Read on to find out what went on behind the scenes with Sammy.
“Our salon used to be known as Zhuzh and was established 10 years ago by my partner Vicky, but when one partner left, I came on-board (it’s my first salon) and we decided to give the salon a new name. That was back in October last year, and by January this year we had decided to refurbish the salon, within two weeks. It might sound crazy but it was very important that the refurb happened as quickly as possible so that we didn’t unsettle the existing client base.
“It was a massive job and no-one expected it to be finished; we had clients ringing constantly – we diverted the calls to my phone – and they were all concerned, saying there was no way we would be open and ready to go in two weeks. They could easily have been right, as we had so much to do!
“We completely reconfigured the downstairs, gutting and stripping out everything, with a complete rewiring. Cosmetically, the salon is completely unrecognisable from the salon we had before. Our vision was all about clean, clear lines and we wanted the salon to look very open. The previous salon front was halfway bricked up, so we raised the glass and opened up the other side to let in more natural light. We also lifted the false ceiling inside to create a more spacious feel.”
Budget Woes
“We did have a budget but we did go over! The building was so old so there were lots of unforeseen costs – every day was a challenge. It was great to have the Capital Hair and Beauty showroom in Hayes; it’s a great help to actually be able to see products and fittings in the flesh.
“Our clients are amazed and say that they love the fresher look, so I’d advise anyone who’s thinking that they’re ready to make the change to go with their gut!”
Spring is in the air, which means it’s a great time to review your salon furniture and general interior to see what could be improved, or even replaced. Need some ideas? Check out our guide to our latest collection in store, and the interiors trends to look out for.
To start 2019 right we've got an inspiring salon for you; The Yorkshire Chair opened in August and it's already gaining a dedicated fan base thanks to it's ultra clean style. Here's how we helped owner Jonathan Ward create the look he wanted.
This beautifully finished new salon is Girl Gang, Liverpool. Started by four hair and beauty freelancers, Girl Gang offers hair, beauty and make-up services.
Mayfair & Grace, in Gloucestershire, has existed as a beauty supply store for three years, selling luxe beauty brands. Earlier this year, store owner Nick Good and Patsy Robertson decided to add a salon to their brand. Here's how Capital helped them make their first salon a raving success.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.
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