Returns Information

Please inform us of your intention to return goods by filling out the form at the bottom of this page (returns cannot be processed without prior authorisation).

Your order reference number will need to be clearly marked on the paperwork you send back with the goods, so that we can process your return efficiently. We strongly recommend you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.

If you’re unable to send goods back to us you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £15+VAT but please note you may need to pay in advance.

Unwanted goods

Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

Scissors/Razors
Cosmetics
Hair brushes, extensions & accessories
Body jewellery/Piercing tools
Foot Spas

We're unable to accept returns of the following items (subject to our discretion), whether or not the packaging has been opened:

Nail polishes
Peroxide/Developer
Olaplex Lashbond

This list is not exhaustive, your statutory rights are not affected.

Please note returns can take between 7-10 days to be processed and a refund issued.

Damaged, incorrectly delivered or missing goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing, please inform us within 7 days of delivery (using the form below). If we don't receive this information in the given time frame, we are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.

We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.

Faulty goods

If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.

In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; orders for these items cannot be cancelled more than 5 working days after being placed.

We may in rare circumstances accept the cancellation or return of an order outside of this timescale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.

Returns authorisation form

Please enter your full name

Please check the size of the value you provided for Name, the maximum size for this field is 4000 characters.

Name *

Please enter your email address

Please check the size of the value you provided for Email address, the maximum size for this field is 4000 characters.

Please enter valid email address.

Email Address *

Please check the size of the value you provided for Phone number, the maximum size for this field is 4000 characters.

Phone number *

Please enter the order reference number (found on your delivery note or order confirmation email)

Please check the size of the value you provided for Order number, the maximum size for this field is 4000 characters.

Order Number *

Please tell us why you wish to return goods

Please check the size of the value you provided for Reason for returning goods, the maximum size for this field is 4000 characters.

Reason for returning goods *

Please tell us exactly which products you wish to return

Please check the size of the value you provided for Which product(s) do you wish to return? If faulty please describe the issue. If damaged please detail., the maximum size for this field is 4000 characters.

Which product(s) do you wish to return? If faulty please describe the issue. If damaged please detail. *

Please let us know what outcome you'd like

Please check the size of the value you provided for I'm looking for (subject to qualification):, the maximum size for this field is 4000 characters.

I'm looking for (subject to qualification): *

Please let us know where you'd like to return the goods to

Please check the size of the value you provided for Ideally, how would you like to return the goods?, the maximum size for this field is 4000 characters.

Ideally, how would you like to return the goods? *

Please confirm you are not a robot.

We have been unable to verify your identity, please confirm you are not a robot.