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Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
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Welcome to our Contact Us page, here you can find a variety of ways to get in touch.
Please visit our FAQ page to find answers to our most commonly asked questions here.
Can't find the answer you're looking for? Our Customer Service team will be more than happy to help.
Frequently asked questions
Do I need to be a professional in the hair or beauty industry to shop with Capital Hair & Beauty?
Welcome to Capital Hair & Beauty! As a trade-only supplier, we are dedicated to providing high-quality products to professionals in the hair and beauty industry.
In order to make a purchase from our website, you must be qualified in the hair or beauty profession and competent in using the products you are purchasing. Please note that we will not be held responsible for any injury or damages that may occur as a result of using our products.
To shop in one of our stores, you will need to provide proof of your professional status in the hair or beauty industry, as well as a valid form of identification. Acceptable forms of proof include a salon business card and a letter from a solicitor or accountant, a third-party insurance certificate, a course completion certificate, a student enrolment letter stating course dates, a trade reference or buying card from another hair and beauty trade supplier, or a business cheque book or business credit card. Acceptable forms of identification include a driving licence, a utility bill, or a passport.
If you have any additional questions, please visit our trade-only FAQ page for more information.
Can I make changes to my order after it has been placed?
Unfortunately, it is generally not possible to make changes to an order after it has been placed. This is because most orders are processed almost immediately and our systems are not set up to allow for changes to be made once an order has begun processing.
If you need to make any changes to your order, please contact our customer service team by phone at 0330 094 0450 as soon as possible. They will do their best to accommodate your request, but please be aware that it may not always be possible to make changes to an order once it has been placed. We recommend double-checking your order before placing it to ensure that it is correct and contains all of the items that you need.
What should I do if I am missing an item or if a product has arrived damaged?
We apologise for any issues you may have experienced with your order. If you are missing an item or if a product has arrived damaged, please contact our customer service team by phone at 0330 094 0450. They will be happy to assist you in arranging for a replacement to be sent out to you as soon as possible.
In most cases, we are able to dispatch a replacement next day, as long as we are notified by 2:30pm and subject to stock availability. Please have your order number ready when you call so that we can quickly and easily identify your order and resolve the issue for you. We strive to provide the highest level of customer service and satisfaction, and we will do our best to ensure that your issue is resolved as quickly and efficiently as possible
I have a VAT-free discount, but I'm still being charged VAT. Why is that?
VAT, or value-added tax, is a tax applied to the sale of goods and services in the United Kingdom. During a VAT-free sale, we offer a discount on our products to make up for the cost of the VAT that would normally be charged. This means that the final price you pay is the same as the normal selling price of the product, but without the VAT added on.
For example, if a product normally sells for £100.00 (excluding VAT), the total you would normally pay is £120.00 (including VAT). During a VAT-free sale, we discount the price down to £83.33 (excluding VAT), so the total you pay is £100.00 (including VAT), which is the same as the normal selling price but without the VAT.
It's important to note that while VAT is not charged during a VAT-free sale, the law still requires that VAT be collected and reported to the government. However, the discount we offer effectively covers the cost of the VAT. We hope this helps to clarify how VAT-free sales work. If you have any additional questions, please don't hesitate to get in touch.
To find out more about our VAT free sales, please click here.
Please have your order reference number to hand if you're contacting us regarding an order you've placed.
Email
Click to email: customerservice@capitalhb.co.uk - please note we are currently experiencing a high number of enquiries. If you're query is urgent please call or chat with us.
Phone
Click to call: 0330 094 0450 (please see opening times below)
Please contact your local store with any queries related to in-store purchases & course enquiries.
Chat with us
Click the button below to chat with us, if we’re unavailable you can leave a message and we’ll get back to you when we return.
Please note we are closed on Bank/Public Holidays - leave us a message and we'll come back to you as soon as we can.
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Training courses
If you have questions about a training course you've booked with us, you may find the answers you're looking for on our Training Course FAQs page. This page provides answers to many of the most common questions we receive about our courses.
If you don't see the answer to your question on the FAQ page, or if you have a more specific or detailed enquiry, you can contact the store where you booked the course. You can find the contact details for your store using our store locator. Our team at the store will be happy to help you with any questions or concerns you may have about your course.
We hope this information is helpful, and look forward to assisting you with any questions or concerns you may have about your training course.
Furniture & equipment
Do you have questions about salon furniture? Visit our Furniture FAQ's.
At Capital Hair & Beauty, we understand the importance of high-quality salon furniture for creating a comfortable, welcoming environment for your clients. Our team of experts are well-versed in the latest trends and technologies in salon furniture and can provide expert guidance and recommendations to help you find the perfect pieces for your business.
Whether you're looking for stylish chairs, wash units, cutting-edge styling stations, or durable reception desks, we have a wide range of options to suit your needs and budget. We also offer custom furniture solutions to help you achieve the exact look and feel you want for your salon.
To get in touch with our furniture specialists, please fill out our Furniture Enquiry Form above. We will be happy to answer any questions you may have and help you find the perfect salon furniture to suit your needs.
College Services
For all queries regarding college kits, please contact College Services (previously known as College Kits Direct)
